Responsible Gaming
at 21bd Bangladesh
At 21bd, we believe that betting and casino games should always be enjoyable, controlled, and within your means. Our responsible gaming framework gives every player on our platform the knowledge, tools, and support they need to keep gambling a form of entertainment — not a source of harm.
Gambling Should Always Be a Choice, Not a Compulsion
21bd operates as Bangladesh's trusted online sportsbook and casino platform, and we take our duty of care to every player seriously. Responsible gaming is not a legal checkbox for us — it is a core operating principle embedded into how we design our products, train our support teams, and communicate with our users.
We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and every other city and district in Bangladesh, betting on cricket and playing casino games is a recreational activity enjoyed in moderation. Our goal is to keep it that way — and to provide a clear, accessible path to help and protection for any player who feels that gambling is beginning to affect their life negatively.
This page explains the responsible gaming tools available to all 21bd account holders, the warning signs of problem gambling to watch for, guidance on how to seek support, and our strict age-verification policy. All 21bd users must be 21 years of age or older. If you are ever in doubt about your gambling behaviour, please read this page carefully and reach out to our support team at any time — they are available 24 hours a day, seven days a week.
Tools to Keep You in Control
Every 21bd account holder has access to a full suite of responsible gaming tools, available instantly via account settings or by contacting our support team. These tools are free, always on, and can be activated at any time.
Set a daily, weekly, or monthly cap on how much you can deposit into your 21bd account. Once a deposit limit is active, it takes effect immediately. Lowering your limit takes effect right away; raising it requires a 7-day cooling-off period to prevent impulsive increases during a losing streak.
Define the maximum amount you are comfortable losing over a set period — daily, weekly, or monthly. When your net losses reach the limit you have set, your account is automatically restricted from further wagering until the period resets. This tool prevents chasing losses from compounding into larger financial harm.
Set a maximum session duration for each login. When your session time is up, 21bd will display a reminder and can be configured to automatically log you out. Time limits help prevent the common problem of losing track of how long you have been playing, which is a known contributing factor to problem gambling.
Take a temporary break from gambling by activating a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot place bets, play casino games, or make deposits. Pending withdrawals will still be processed. A time-out is ideal when you feel you need a short pause rather than a permanent exclusion.
Request a long-term or permanent exclusion from the 21bd platform at any time. Self-exclusion periods are available in 6-month, 1-year, 3-year, and permanent options. Once active, self-exclusion cannot be reversed during the chosen period — even if you request it. We will also suppress all marketing communications to you during exclusion.
Enable on-screen pop-up reminders at intervals you choose (every 30, 60, or 90 minutes) that display how long you have been playing in the current session and your net win/loss position. Reality checks bring you back to the present moment and give you a clear, honest picture of your session before you continue.
Warning Signs of Problem Gambling
Problem gambling does not always look obvious. It can develop gradually and affect people from all walks of life. The following are common warning signs to watch for in yourself or someone you know.
Continuing to gamble in an attempt to win back money already lost, often placing larger and riskier bets to recover quickly. This cycle rarely ends well and is one of the most common patterns in problem gambling.
Regularly spending far more time gambling than originally intended, or feeling that time passes unnoticed during gambling sessions. This is a sign that gambling may be transitioning from recreation to dependency.
Using money set aside for rent, food, bills, family expenses, or loan repayments to fund gambling activity. This is a serious warning sign that gambling is no longer recreational and is causing real financial harm.
Keeping gambling activity secret from family members, partners, or close friends, or lying about the amount of time or money spent gambling. Secrecy is a strong indicator that the person knows their gambling is out of healthy bounds.
Experiencing strong negative emotions — irritability, anxiety, depression, or restlessness — when unable to gamble, or when gambling sessions end in losses. Emotional wellbeing that rises and falls with gambling outcomes is a psychological sign of dependency.
Making repeated unsuccessful attempts to cut down or stop gambling, or feeling powerless to control the urge to bet even when you recognise it is causing problems. This loss of control is the defining characteristic of problem gambling.
Activating Your Responsible Gaming Settings
All responsible gaming tools at 21bd are designed to be simple to activate and impossible to work around — because we know that willpower alone is not always enough. The tools below can be activated instantly via your account settings dashboard or by contacting our support team directly.
For tools that restrict access (time-out and self-exclusion), our team applies them to your account within minutes of receiving your request, and confirmation is sent to your registered mobile number. We do not impose waiting periods on restrictions — only on limit increases, to protect you from impulsive decisions.
- Minimum configurable limit: ৳200 per day
- Reductions: instant effect
- Increases: 7-day waiting period
- Can also be set via support email
- During exclusion: no betting, no casino access, no deposits
- All marketing communications are immediately suppressed
- Pending withdrawals are processed normally
- Exclusion cannot be reversed during the chosen period
- Permanent exclusion is irreversible — the account is closed
Ask Yourself These Questions
The following questions are used internationally by responsible gaming organisations to help individuals reflect on their gambling behaviour. Answer honestly — there are no right or wrong responses, only awareness.
Have you ever spent more money or time gambling than you originally planned for a session?
Have you gambled to escape stress, anxiety, loneliness, boredom, or personal problems rather than for entertainment?
Have you borrowed money, sold assets, or used money set aside for essential bills in order to fund gambling?
Have you felt irritable, anxious, or restless when you tried to cut down on gambling or when you could not access a gambling platform?
Have you hidden your gambling activity or the amount you have lost from family members, a partner, or close friends?
Have you tried to win back money you have lost by continuing to gamble, placing larger bets, or switching to higher-stakes games?
Have you made repeated unsuccessful attempts to stop or reduce your gambling, despite wanting to?
Has gambling negatively affected your relationships, your work or studies, your physical health, or your mental wellbeing?
Support Is Always Available
Reaching out for help is a sign of strength, not weakness. Whether you need to activate a responsible gaming tool or want to talk through your concerns, the 21bd support team is here around the clock.
Send an email to [email protected] with one of the following subject lines depending on your need:
- Deposit/Loss Limit: "Set Limit Request — [Username]"
- Time-Out: "Time-Out Request — [Username]"
- Self-Exclusion: "Self-Exclusion Request — [Username]"
- General Concern: "Responsible Gaming — [Username]"
All requests are acknowledged within 30 minutes and actioned the same day.
21bd is strictly an adults-only platform (21+). If you share a device with children or teenagers, we strongly recommend enabling device-level parental control software to prevent access to gambling websites. A number of free and paid tools are available for Windows, Android, and iOS devices that allow you to block specific websites and categories of content. Contact your device manufacturer or internet service provider for guidance on setting up parental controls appropriate for your household.
If you believe you or someone close to you has developed a gambling problem, we encourage you to speak with a qualified mental health professional or counsellor. Problem gambling is a recognised condition that responds well to professional support, including cognitive-behavioural therapy (CBT) and peer support groups. 21bd's support team can help you identify the first steps toward getting professional help — reach out to us at [email protected] and we will do our best to point you in the right direction.
Tips for Safer Gambling
Whether you are a casual cricket bettor in Dhaka or a regular casino player in Chittagong, these straightforward habits will help keep gambling enjoyable and firmly in its proper place in your life.
Decide on a fixed amount you are comfortable spending before you log in. Treat it like an entertainment expense — once it is gone, the session is over. Never top up mid-session because you are on a losing run.
Never rely on gambling as a source of income. Winnings are unpredictable by nature — the house always maintains a mathematical edge over time. Approach every session expecting to lose your budget, and treat any winnings as a pleasant bonus.
Step away from the screen at regular intervals. Sustained gambling sessions impair decision-making and make it harder to stick to your budget. Set a timer on your phone independently of the platform as an extra reminder.
Chasing losses is the single most dangerous gambling behaviour. If you have reached your session budget and lost, accept that outcome and log out. Tomorrow is another day. Increasing bet sizes to recover losses accelerates financial harm rapidly.
Enjoy 21bd Responsibly — On Your Terms
21bd offers Bangladesh's most trusted cricket sportsbook, live casino tables, and 500+ slot games. With our full suite of responsible gaming tools, you stay in complete control of your experience at all times. Ready to play? Log in to your account, set your limits, and enjoy the game. For adults aged 21 and above only.
21+ only. Gambling involves financial risk. Play responsibly. See our Terms & Conditions for full platform rules.